FAQ 常见问题

My Account


  • How do I get started?


To register, simply click on the “Register” button and enter your email & set your password. Otherwise, you can always browse the item first and register during the checkout process



  • What if I forgot my password?


Go to the Login page and click on “Forgot Password”. Please enter your email address in the field provided. An email with a link to reset your password will be sent to the email address shortly after.



  • How do I update the information on My Account?


All your personal details are kept under your account settings. To edit or update your existing details (i.e. address or mobile no.), simply sign in and click on ‘’Account Maintenance”. Just type in your new details and click “Submit”.


Please be noted that you can’t change your order address when your delivery order is confirmed. You will need to wait until the order has been delivered before changing it. If you really need to change the delivery address, please contact our Customer Service at 012-6760695 or via   cust-care@tcfarm.com.my  and we will gladly assist you.



  • How do I change my password?


Login to your account, click on “Change Password” and enter your new password accordingly.





Ordering & Billing

  • How do I make an order?


1. Go to Login page and login to your account. 

2. Click on the product that you wish to purchase and click “Add to Cart”. 

3. Click “ Continue Shopping ” to continue and add other products into the cart or click “ Checkout” to proceed your payment for the products.

4. Comfirm your “Shipping Address”  and click “ next ” button.

5. From here, you need to select your shipping methods and click “ next “ button.

6. Next, choose your payment method by choosing “ iPay88 ” or “ Touch And Go” button.

7. Reconfirm your billing details and agree on the terms and condition.

8. Click “ Confirm Order “ to complete the order.



  • How do I know if my order has been received & confirmed?


You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either ipay88 to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at 012-6760695 or email us at cust-care@tcfarm.com.my  and we will confirm if we have received your order.


  • How can I pay for my order? What payment methods do you accept?


Kindly pay your order via iPay88 or Touch and Go.  Order will be cancelled automatically if we did not receive your payment within 5 working days.

*Note: Your purchased products will not be delivered until we have confirmed receive your full payment.


  • Are your card processing methods secured?

Card transactions are processed by iPay88 secure servers. We do not capture card details on our own site and we do not retain your card details in any format.



  • How can I make changes or cancel an existing order that have been made?

Yes, only if the order is still on pending status. Please send an email at  cust-care@tcfarm.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order. 

Orders that are in shipping or shipped cannot be cancelled.



  • What is the product’s transaction currency?

All products transaction currency will be done in (RM) Ringgit Malaysia.





  • Which area do you deliver?


Currently we cover most parts of Klang Valley.

To find out if your area is covered, please refer to our Delivery Area & Schedule.



Delivery Lead Time


2 - 4 days

Batu Caves

2 - 4 days

Cheras/Kajang/Seri Kembangan

2 - 4 days


2 - 4 days

Kuala Lumpur

2 - 4 days

Petaling Jaya

2 - 4 days


2 - 4 days


2 - 4 days

Shah Alam

2 - 4 days

Subang Jaya

2 - 4 days


  • When will you deliver my order? How to track my order?


Orders received by us after 4pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of public holiday. Delivery usually takes about 2 to 4 days depends on your delivery area.


However, please kindly be reminded that it is subject to the traffic of our courier partner. We would suggest customers to place an early order especially during festive season to avoid unnecessarily delay due to unforeseen circumstances.

Please contact our customer service team via www.facebook.com/TCfarm , call us at 012-6760695 or email us at  cust-care@tcfarm.com.my  if there is any question on delivery & order tracking. 


  • How much is the delivery cost? 


Our standard delivery charge is RM 10 per order. Free Delivery only applicable to special promotion or discount if there is any. Please be advised that delivery fees are non-refundable if there is any returned goods or rejected orders.


  • What if my delivery doesn’t arrive when expected? 


Your goods will be delivered by a third-party courier service company. If you do not receive your goods when expected, please contact us between 10am and 6pm Monday to Friday at 012-6760695  or email to  cust-care@tcfarm.com.my  and we will track your order immediately.


  • What if I’m out from home when my delivery arrives? 


Our 3rd party courier service company will call you to arrange the delivery schedule. If you are still out from home after our delivery arrangement, our rider or driver will return the goods to the fulfilment base unless we have your personal instruction to leave the package at your door entrance or guard house. Please be advised that we do not accept return goods after delivered which means you will need to take the risk of without checking the goods condition. In order to avoid such unpleasant experience, we strongly advise our customers to receive personally, check and verify product(s) upon delivery. 


Please note that there will be an additional delivery charge of RM5 imposed for any reschedule delivery after the unsuccessful first delivery. Thus, please ensure your presence or arrange someone to receive the goods after confirmed the delivery date.



  • Do you accept Cash On Delivery (COD)? If not, what are your payment options?


We do not accept COD at the moment. Kindly pay your order via iPay88.


*Note: Your purchased products will not be delivered until we have confirmed receive your full payment.